Account FAQ: Registration, KYC & Limits
Registration, verification and account controls, answered simply. This is where KYC, the own-name rule, the 21+ requirement and deposit limits live.
Getting Verified: the Short Version
You register with a mobile number, then verify your identity once (KYC) before your first withdrawal. The casino review usually takes 24–48 hours the first time, and after that your account is fully self-service. Age 21+ is a legal requirement, confirmed during KYC.
Accepted KYC IDs
Any one valid, government-issued Philippine ID clears verification:
- Philippine passport
- SSS card
- UMID
- PhilHealth card
- Driver's license
- PRC ID
Account Controls You Own
- Deposit limits: set daily, weekly or monthly caps from your dashboard.
- Reality checks, periodic reminders of how long you have been playing.
- Self-exclusion, lock your account for a chosen cooling-off period.
- All of these are self-service and do not require contacting support.
Frequently Asked Questions
How do I create an account?
Register with your mobile number and a password, then confirm the OTP sent by SMS. Setup takes a couple of minutes; identity verification comes later, before your first withdrawal.
How old do I have to be?
You must be at least 21 to register and play at a PAGCOR-licensed casino. Age is confirmed during KYC, and any account found to belong to a minor is closed.
What is KYC and how long does it take?
KYC is a one-time identity check required by PAGCOR before your first withdrawal. You submit one valid government ID; the review typically takes 24–48 hours, after which it is done for good.
Which IDs are accepted for verification?
A Philippine passport, SSS card, UMID, PhilHealth card, driver's license or PRC ID. Any single valid one is enough.
Can I withdraw to someone else's GCash?
No. PAGCOR rules require the account to be in your own name, third-party accounts are rejected. Your GCash name must match your casino profile.
Why does my name need to match exactly?
A mismatch between your casino profile and your GCash account will bounce the payout. Keeping both names identical avoids failed or reversed withdrawals.
Can I set a deposit limit?
Yes. Daily, weekly and monthly deposit limits are available in your account dashboard, along with reality checks and self-exclusion. You can set or tighten them at any time.
I forgot my password, what now?
Use the login screen's reset option to receive a new OTP by SMS, then set a new password. If your registered number has changed, contact the operator's live chat to re-verify.
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